Large Academic Institute

Over a decade of service in providing and managing a nationwide field workforce for an international nonprofit research organization

Outcome in Brief 

• Provide client a fluctuating workforce of approximately 1200-1500 ongoing field research workers
• Perform payrolling, recruiting, screening, on-boarding and off-boarding services for nationwide workforce
• Improve employee tracking, operational processes, reporting technologies and efficiencies across multiple employee groups

Challenge

The client, a large international nonprofit organization, has a large and fluctuating workforce, which performs multiple research projects across the country. They needed additional efficiency and accuracy in the delivery of staffing, screening, payrolling and management services of their field workforce. The client also required nationwide expertise in compliance issues stemming from differing workforce compliance and benefits regulations in the various states the client company operated in.

Another challenge was to find a workforce partner that also understood the organization’s overall mission and culture, while being mindful of the economic realities that face many nonprofits.

Results

“Headway has consistently met and exceeded our expectations for service. Even when our needs fall outside the scope of Headway’s contract requirements, they have found a way to assist us. The extra effort and willingness to accept new concepts, and to develop and suggest their own new concepts has been beneficial to our business.”
Senior Officer International Nonprofit Research Organization

Since 1993, Headway’s contract workers for this internationally recognized organization have consistently provided them a variety of complex research services for multiple research projects; including social science and survey work for the governmental and nongovernmental entities. Headway has successfully:

• Improved the screening, hiring, managing and payrolling results for field workers
• Managed the complete hiring process (from sourcing and screening to interviewing, hiring and off-boarding
• Developed and provided best practices for employee discipline, counseling, workers’ compensation, and safety awareness and employee benefits
• Delivered comprehensive payrolling reports and services including improved processes and systems for both paper and electronic payroll submission

The ultimate result of this involvement has been a true partnership with this nonprofit client in building and maintaining an internationally respected level of service, quality and standards of excellence in research.

Headway’s Adaptive Payroll^® Solution

Headway’s Adaptive Payroll^® solution provided this nonprofit client with the resources and assistance to develop a more efficient and “user-friendly” payroll management system. And with Headway’s employer-ofrecord program, which ensured that Headway was the workers official (W2) employer of record, the organization was able to focus on their important survey work at hand, and not the overwhelming burdens of managing HR and personnel issues of workers.

Also, an on-site recruiting and management team was developed. In doing so, Headway enabled the client to focus on other issues and no longer be directly involved in the data entry and processing of payroll. Headway introduced a broader scale of human resource implementation programs with field staff, allowing the client organization to implement and adhere to legal guidelines regarding complex federal and state regulations applying to employee compliance and benefits.

In addition, Headway helped the client to develop standardized safety practice policies and a safety training program. This program helped the organization to increase safety, lower accidents and decrease worker compensation claims.

Finally, Headway helped the client to write and improve standard operating procedures for human resources in many other important areas.